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Holland America Cruise Line is Hiring!

Through our vibrant homeschool community, we have come to realize that many of our homeschool moms are looking for ways to augment their family income. We scour the internet weekly searching for work-from-home opportunities that might interest you. This position looks promising!! Holland America Cruise Line is hiring. Wouldn’t it be amazing to work for a cruise line company that offers cruises as a benefit?!! The opportunity is for a Reservation Sales Agent which is a work at home position!

holland america cruise ship with the words holland america is hiring!

Who is Holland America?

For more than 140 years, Holland America Line has been a recognized leader in cruising. If you are looking for some of the most spacious and comfortable ships at sea, award-winning service, exquisite dining, extensive activities and enrichment programs and compelling worldwide itineraries, check them out!

Holland America Line’s mission guides their business to deliver once-in-a-lifetime experiences for their guests, care for their employees, remain stewards of the environment and operate in partnership with the people and organizations in the communities in which they do business. Their office is located in the beautiful city of Seattle, on the Elliott Bay waterfront just a short distance from downtown. Their Corporate Team supports a fleet of 14 modern classic ships offers more than 500 sailings a year visiting all seven continents. Holland America Line is headquartered in Seattle, Washington.

Holland America Line is widely recognized as a leader in the premium segment of the cruise industry. The company’s fleet of 14 ships annually offers more than 500 cruises to 415 ports of call in 98 countries, territories or dependencies. From one-day mini-vacations to once-in-a-lifetime Grand World Voyages of more than 100 days, the line visits all seven continents to call at a variety of exotic, tropical, historical, cultural and adventure-filled destinations. Holland America has won many awards and accolades! Click here to see some of them.

 

Job Detail

For the Work at Home Reservation Sales Agent I position for Holland America Line, you will respond to a variety of inbound calls from Travel Professionals and consumers. You will utilize your superior customer service skills to build rapport, recommend and book cruises, Land and Sea Journeys, and options. You will be a knowledgeable resource for travel professionals and consumers, provide quality customer service on all calls and maintain department’s telephone service level goals. In this position, selected candidates will train and work from home.

Requirements

  • Apply professional customer service techniques to assist travel professionals with the sale and booking of cruises and land and sea journeys.
  • Be a motivated self-starter, with the ability to achieve personal goals and support departmental objectives.
  • Provide superior customer service, answer all questions and be a knowledgeable resource for travel professionals and consumers.
  • Proactively assist travel professionals and consumers with problems that might occur on a reservation and work across departments to provide seamless resolution.
  • Provide customers with accurate information consistent with department standards, document customer information, recap itinerary and advise of correct terms and conditions.
  • Any special projects as directed by the Supervisor or Manager of Reservations.

Qualifications

  • Must have access to high speed broadband internet for business line connection.
  • Must reside in Washington State, Oregon, Colorado, Florida, Texas, Georgia, Kentucky, Louisiana, and Nevada.
  • Must also have dedicated, quiet work space in place of residence.
  • Provide quality customer service on all calls.
  • Self-motivated by personal performance, self-starter and quick learner.
  • Ability to work independently and meet performance metrics, adherence and availability requirements.
  • Excellent communication and listening skills required.
  • Outstanding problem solving and decision making skills.
  • Must be detail oriented with excellent organizational skills.
  • Proficiency with Microsoft Office products, Outlook, website navigation and performance of key word searches, ability to distinguish colors in reservations computer system.
  • Previous sales or customer service experience required. Preferably in the travel or hospitality industry.
  • Flexibility of scheduling to work overtime, evenings until 7pm and weekends required. Schedule remains subject to change on a permanent or temporary basis should business needs require.

Benefits

  • Time off benefits – 8 paid holidays, paid vacation and paid sick time
  • Travel – Generous Cruise and Travel Privileges for you and your family
  • Health – Complete benefit plans including medical, dental, vision and flexible spending accounts
  • Wellness – Health and wellness programs include discounted health benefits and memberships
  • Tuition Reimbursement – Up to 80% with a maximum of $2000 per fiscal year
  • 401(k) – Company match of 33% on employees first 6% contribution with 100% vesting after 4 years of service
  • Profit Sharing Plan – Eligible after 1 year of service
  • Employee Stock Purchase Plan – Discount on Carnival Corporation stock
  • Training – In-house Discover University courses on professional development
  • Rewards & Incentives – Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores

How to Apply

For more than 140 years, Holland America Line has been a recognized leader in cruising, taking our guests to exotic destinations around the world. Apply today and set sail on an exciting new career course! Our application process is quick and easy, be sure to login to our Talent Center and create a profile and then apply directly to your specific job.Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

click here to apply

About the author

Trish

Trish is one of the owners of Hip Homeschool Moms. She has been married to her best friend, David, for 20 years and they have three sons (ages 19, 17 and 15). Trish is from the coast of North Carolina, but they now live in rural West Tennessee on a 40+ acre farm. She has been homeschooling since 2009 and her homeschool style leans towards a Montessori approach with a heavy emphasis on hands-on learning. They also own a small business that Trish runs from home. Trish’s family is Messianic and they love studying the Scriptures, learning Hebrew and growing in their faith and walk daily. In her spare time, Trish loves to write, work in their garden and can regularly be found trying to learn something new, modeling that learning is indeed a life-long endeavor!

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